Thursday, April 14, 2005

TMNet Horror 1.7 - Victory?

Finally ... after 5 months of wrangling, this issue is over... or is it?

From: TM Net Customer Care Support
To: yoonkit@streamyx.com
Cc: yoonkit@gmail.com, admin@cfm.org.my, shahrir@cfm.org.my, fomca@fomca.org.my
Date: Apr 14, 2005 8:55 AM
Subject: Streamyx
Dear Mr. Yong Yoon Kit,

Thank you for your e-mail. Firstly, we apologize for the late reply.

Referring to your e-mail, we regret for the inconvenience that you have experienced.

However, regarding to your request for waiver for your Streamyx account, kindly be informed that upon further checking with the related department, we found that there was a system error. Therefore, we have suggest a rebate of RM422.71 (ref. bill dated 24th December 2005) will be given. This will then be reflected in your upcoming bills.

We would appreciate if you could disconnect your modem properly after every dial up sessions in order to prevent reoccurance of the problem.

We apologize to the inconvenience.

Should you have any further enquiries, please do not hesitate to contact us either via
e-mail at streamyx@tm.net.my or call us at 1-300-88-9515 between the hours of 8.00am to 12.00mn, seven days a week to speak with any of our representatives.

Kind regards,

Fathihatul Diyana
Customer Care Support, CRM
TM Net Sdn Bhd


Woo hoo!

upon further checking with the related department, we found that there was a system error. Therefore, we have suggest a rebate of RM422.71

Im free! Im innocent! ... waitaminute ...

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