Sunday, July 03, 2005

TMNet Horror 1.13 - No rebate for you!

Hey, a reply! Less than a month! Im impressed!
Maybe now 2 days == 2 weeks!


From: TM Net Customer Care Support
To: yoonkit@gmail.com, yoonkit@streamyx.com
Cc: shahrir@cfm.org.my, fomca@fomca.org.my, suganthi@cfm.org.my
Date: Jul 3, 2005 9:05 AM
Subject: Re: Streamyx

Dear Mr. Yong,

Thank you for bringing this matter to our attention.

We refer to query on adjustment dispute and upon checking in our systems,
we found that the adjustment of RM422.71 are valid.
Please note that, there are system errors on your adjustment
that doubled your adjustment amount (RM845.42).
However, we already deducted the adjustment amount of RM422.71
and the actual amount now becomes RM422.71.

Kindly note that, on your first dispute,
your have disputed for amount of RM422.71 and we have
did the adjustment for that amount.
To view the details of this adjustment,
kindly visit our on-line billing website at https://tmbill.tm.net.my.
Please note that, the username and password to login this website
is same as your Streamyx account.
We apologise for the inconvenience caused you have encountered.

We hope the above reverts to your query.
Should you require any further assistance,
please feel free to contact us at streamyx@tm.net.my
or call us at 1-300-88-9515 (from 8:00 am to 12:00 am ~ daily).
Thank you for being our valued customer.


Regards,
Noor Aziean
Customer Care Support, CRM
TM Net Sdn. Bhd.


Ah, yet another change in staff...
the attrition rate must be quite high.

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