Sunday, May 01, 2005

TMNet Horror 1.9 - Other Rebates denied

And here is the unfavourable reply...
total time I had to wait was a mere week, not bad comparitively,
but still ...

From: TM Net Customer Care Support
To: yoonkit@gmail.com
Cc: yoonkit@streamyx.com, shahrir@cfm.org.my, fomca@fomca.org.my, suganthi@cfm.org.my
Date: May 1, 2005 7:50 PM
Subject: Rebate Request
Dear Mr. Yong Yoon Kit,

Thank you for e-mailing TM Net. Firstly, we apologise for the late reply.

Kindly be informed that we are unable to process further with regards to your rebate request. The sum RM 422.71 is the amount that was suggested by the Information Technology (IT) department of TM Net.

They have done a through investigation regarding this case and accordingly upon careful investigation, we found that all the other usages from your account are valid. Therefore, we are not able to proceed with your rebate request. On behalf of TM Net, we apologise for the inconveniences caused. Your understanding is highly appreciated.

Should you require any further assistance, please feel free to contact us at streamyx@tm.net.my or call us at 1-300-88-9515 (from 8:00 am to 12:00 am ~ daily).
Thank you for your support.

Best Regards,
G Pragash
Customer Care Support, CRM
TM Net Sdn. Bhd.


So yet another change in Customer Service personnel, Im sure it would be far more efficient for them if one support staff catered to each issue until the very end, so that they dont have to reread the case files which go back 6 months.

But that is besides the point.

They have done a through investigation regarding this case and accordingly upon careful investigation, we found that all the other usages from your account are valid.

Yeah, like they were so sure about my usage for November 04 which they have since admitted that it was their systems fault. If they can make the mistake in November, they can make the same mistake in other months.

The other issues I had are not due to their system, rather than the downtime and HARDSHIP I have faced since.

frustration.

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