Thursday, February 10, 2005

TMNet Horrors 1.3 - Upgrades anyone?

Ah finally a reply, after more than 2 weeks!

And after waiting that long, here is what the friendly customer service personnel had to say about it.

From: TM Net Customer Care Support
Date: Feb 10, 2005 7:26 PM
Subject: Fwd: Outrageous Streamyx bill! RM44 -> RM422 for this month!

Dear Mr Yong,

Thank you for bringing this matter to our attention. Firstly, we apologise for the late reply.

We refer to your email. We would like to know if your interested in upgrading streamyx account to the RM66 package. If interested, please walk in to any kedai telekom to do the upgrading.

We hope the above explanation is useful.
Should you require further assistance, please feel free to contact us at 1-300-88-1515 or
Thank you for your support.

Aminah Beevi Abdul Azeez
Customer Care Support, CRM
TM Net Sdn. Bhd.

Well, the explanation was NOT helpful. I was NOT interestested in upgrading to the RM66 package. I WAS interested in getting rid of the large overcharge!

And this is a stinker of a line:

Firstly, we apologise for the late reply.

You will notice that they will use this time and time again as if by default their policy is to reply late.

0 lewsers: