Wednesday, January 26, 2005

TMNet Horrors 1.1 - We apologize for the delay in replying your e-mail... yeah, like 1 month!!

So I sent out the query on December 29th 2004.
This is what I finally got.

From: TM Net Customer Care Support
To: yoonkit@gmail.com, billing@tm.net.my
Date: Jan 26, 2005 12:07 PM
Subject: Outrageous Streamyx bill! RM44 -> RM422 for this month!

Dear Mr Yong,


Thank you for bringing this matter to our attention.
We apologize for the delay in replying your e-mail.

Referring to your previous e-mail, kindly note that based on the checkings and investigation done by our Billing System Team it is found that all of the dialling came from your service number :00341xxxxxx. As such we were able to detect that the dialling was made from your modem.

The actual problem is that the modem has been set on an auto-dialling mode. Due to this, you were not able to detect whether the internet connection is still active or otherwise. With this in mind, we advice that you swicth off your modem to avoid the connection from still being active.

As we have expalined above, due to the investigation made, we are unable to sanction your rebate request.

Should you have other queries, please do not hesitate to contact us either via e-mail at streamyx@tm.net.my or call us at 1-300-88-9515 between the hours of 8.00 am to 12.00mn, 7 days a week to speak with any of our representative .
Thank you for being our valued customer. Have a nice day.

Regards,
Fuziana,
Customer Care Support, CRM
TM Net Sdn. Bhd.

Website: http://isp.tm.net.my



Great! It took them almost a month to confirm that the dialing was done on MY line. I did not dispute that. All Im asking for is for them to check the records to see if these session actually had any activity on them. My guessing is that there should be zero, as I did NOT go insane by downloading ISOs or DIVXs on my 60 hour limited account!

*sigh*

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